General terms and conditions

Registration and confirmation

The binding registration for a trip is made in written form. Special requests, registrations under certain conditions, or verbal side agreements are only valid if they are confirmed in written form by the tour operator. The written registration represents an offer of contract, which only becomes a legally binding contract with the written confirmation of the organiser. Each applicant is jointly and severally liable to the organiser for the fulfilment of the contractual obligations of the persons registered by him/her.

Payment / travel documents

After registration you will receive the travel confirmation and the travel insurance certificate. Upon receipt of the travel confirmation/invoice and the security certificate, a deposit of 20% of the travel price must be paid. The remaining payment must be received by the tour operator at least 21 days before the start of the tour. If the booking is made at short notice, the full tour price must be paid immediately.

Cancellation of group tours

If the minimum number of participants for our group tours is not reached, the tour operator can (but does not have to) withdraw from the travel contract up to 21 days before the start of the tour. In this case, the tour operator will inform the customer immediately. The customer receives the paid travel price back as a refund. Further claims on the part of the customer are excluded.

Cancellation of group and individual tours

If the trip is considerably impeded, endangered or impaired as a result of force majeure which could not have been foreseen when the contract was concluded, both the tour operator and the customer may terminate the contract. If the contract includes return transport, the tour operator is obliged to take the necessary measures to return the traveller. The legal consequences result from the law.

Withdrawal from the trip

The traveller has the option of withdrawing from the travel contract before the start of the journey. The date of receipt of the cancellation by the tour operator or travel agent is decisive. For reasons of preserving evidence, we recommend that you declare your withdrawal in writing. The following cancellation fees are due: 20% of the tour price in the event of cancellation up to 29 days prior to the start of the tour; 40% in the event of cancellation from 28 to 14 days prior to the start of the tour; 60% in the event of cancellation from 13 to 7 days prior to the start of the tour; 80% in the event of cancellation from 6 to 2 days prior to the start of the tour; 80% in the event of cancellation one day prior to the start of the tour or on the day of the start of the tour itself, as well as; 95% of the tour price in the event of non-arrival of the tour. If the customer misses the start of the journey, a connection, or is prevented from continuing the journey due to incomplete travel documents, this shall be regarded as withdrawal. If the costs associated with the cancellation are demonstrably higher than the flat cancellation costs stated above, these can be invoiced by the tour operator. We recommend that the customer take out travel cancellation insurance in any case!

Benefits

The service descriptions in the brochure or on our webpage are decisive for the services to be provided by the organiser.

Changes in services and prices

The organiser is entitled to change the agreed content of the travel contract for legally permissible reasons. Changes and deviations of individual travel services from the agreed content of the travel contract, which become necessary after conclusion of the contract and which are not caused by the tour operator, are permissible, as long as these changes or deviations are not substantial and do not significantly affect the overall design of the booked trip.

Liability

The tour operator is liable within the scope of the duty of care of a prudent businessman for the conscientious travel preparation, for the careful selection of the service providers, and for the proper performance of the contractually agreed services up to a maximum of three times the tour price. The tour operator is not liable for damage caused by third parties, for damage caused by the tour operator’s own fault or because the tour operator’s instructions were not followed. Place of jurisdiction is Bremen.

Travel documents

All participants from EU member states only need a valid identity card or a comparable document. For citizens of other countries, the relevant consulate will provide information on the necessary travel documents.

Status January 2019